Hello there, @LaurieXYZ.

I want to help ensure you’re able to reconcile your credit card transactions and bill payments successfully.

Often times, you’ll receive this prompt when you record a bill payment via the write check page instead of the Pay Bills option.

Since you used vendor credits in paying an outstanding bill, let's apply troubleshooting steps to Fix Unapplied Vendor Payments and Credits:

1. Go to Accountant Menu.
2. Choose the Client Data Review.
3. Select Fix Unapplied Vendor Payments and Credits.
4. Go to the Vendors tab.
5. On the payments/credits column, select the check.
6. Choose the bills on the bills column.
7. Select Apply.
8. Click Save.

For additional insights, you  may check out these articles:

• Record a vendor refund in QuickBooks Desktop

• Remove or unapply a credit from an invoice or bill

• Transfer and apply credit from one vendor to another in QuickBooks Desktop

Don’t hesitate to get back to us here in the Community if you have other questions about reconciling your credit card account in QuickBooks. I’m always here to help.