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Connect with and learn from others in the QuickBooks Community.
Join nowHi there, @Avitrol.
Welcome and thank you for posting here in the Community. I'm here to help you send emails successfully.
There are lots of possible reasons why this happens:
Since you've done all the troubleshooting steps, I'll just be sharing some of it to help you fix this.
First, you'll need to make sure your QuickBooks Desktop software is updated to its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.
Second, please check the settings in the web mail preferences:
If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.
To isolate the issue, you can also send emails using a sample company file to check if it's doing the same thing.
After, you can set up your email service in QuickBooks Desktop and try to send an email again.
However, if you've gone through all the steps mentioned above, I'd recommend contacting our QuickBooks Support to check and investigate this further for you. Our support team has the necessary tools to check your company file via a secured remote access.
For the support's contact information:
Feel free to add a comment below if you have any other concerns about sending emails, I'm always here to help. Wishing you the best!