Hello again, @jbrenza.
I appreciate all your efforts in trying the troubleshooting steps given by my colleague. Let me route you to the correct support to resolve this as soon as possible.
You can contact our QuickBooks Customer Support to further check your account. This way, they can immediately address your concern and provide you with a permanent resolution.
Here's how you can contact them:
- Log in toy our QuickBooks account.
- Click on Help.
- Select Contact Us.
Please let me know if you have any other concerns.
