Hello, alchuikov.
I appreciate the steps you’ve taken to fix the issue.
Since you’re still unable to remove it, let’s first make sure to delete all projects associated with this client. Also, remove the client from your Wholesale billing. Once done, try to delete the client again then log out and log back in to your QBOA account.
If you’re still unable to delete the client after following the steps above, I’d recommend contacting the support team again for further assistance:
- Click Help at the top.
- Select Contact us.
- Enter your concern under How can we help?
- Click Continue.
Make sure to reach them out during their business hours (5:00AM-7:00PM (PST) Monday - Friday. 6:00AM-3:00PM (PST) on Saturday).
Drop by again if you have other questions about QuickBooks.
