Do I have to call them or is there a contact link? I'd prefer not to be left on hold for what sometimes turns out to be a long time. I'll call them if necessary...

I have no problem doing a backup. We do them every day anyway. Where do you want me to send it?

Thank you for responding but we did reach out. They said they needed a backup. As I said in the original post we don't backup after every sale; seems that would...