Greetings,
We hope all is well. We are reaching out to the QuickBooks Community to seek guidance on an ongoing issue with the Square Connector.
The issue: The Square Connector is automatically recording all cash sales to Cash on Hand. We would like these cash sales to post to a different account.
On 09/18/2025, we spent approximately two hours on calls with QuickBooks support across two separate sessions. Each time, we were advised to contact Square. After doing so, Square support then directed us back to QuickBooks.
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QuickBooks’ provides: Since Square Connector is a third-party app, all issues must be resolved through Square.
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Square’s provides: Their responsibility is only to transmit the correct data to QuickBooks.
This has left us in a loop, with neither QuickBooks nor Square providing a solution. How can we obtain assistance when both QuickBooks and Square are redirecting responsibility?
For reference, [PII removed], Product Manager at Intuit and a member of the internal team responsible for this app, recently highlighted the Square Connector in a YouTube update (posted two months ago), emphasizing its role in eliminating manual entries:
https://www.youtube.com/watch?v=baRZG_kfE2M
