I have 2 clients and their bank accounts (they both bank with RBC) are constantly disconnecting. It also happens when I try to update the bank. What is going on?

Thank you for bringing this bank connectivity issue to our attention, Vickih. I know how crucial it is for you and your clients to have seamless access to up-to-date financial data. Let me take charge of resolving this promptly so your bookkeeping stays accurate and your financial management runs smoothly.

To get started, could you please let me know if you or your clients are seeing any specific error messages when accessing the bank feeds? This information is very helpful, as it allows us to determine if other users are experiencing similar issues and help us identify the most effective resolution for your situation.

Additionally, please verify if the RBC bank is undergoing any maintenance preventing the connection. To do this, kindly visit your bank's official website to check for any notifications or alerts regarding ongoing maintenance activities.

If you've verified everything on your bank's end and the issue remains, I recommend you and your clients access your accounts through an incognito window. This will help rule out any potential webpage issues. Here are the shortcut keys in various supported browsers:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once there, please log into your QuickBooks account and check if this resolves the connectivity problem. If it does, clearing your regular browser's cache will help the program run smoothly and eliminate technical issues. You can also try using other devices and supported browsers as alternatives.

To further support you, here’s an essential guide offering valuable insights and strategies for effectively categorizing your QuickBooks Checking bank entries: Categorize transactions in QuickBooks Online.

I value your participation in our Community and appreciate your willingness to seek guidance, Vickih. Please revisit this thread once you’ve tried these steps and let me know how things go. Your success is important to us, and I genuinely hope the guidance above helps address the connectivity issues you and your clients are experiencing.

I have the same problem with one of our credit card accounts. It connected okay the first time, then lost the connection, and I haven't been able to connect it ever since. I have unlinked it and tried again, with the same issues. Our other 2 credit cards I have had no problems.

Thank you for bringing this to our attention and performing some troubleshooting steps to isolate this issue, @lmandel. Let me route you to our Live Support team to assist you further with RBC.

Before doing so, have you checked for any ongoing system maintenance by logging in to your online banking website or by checking your email for notifications from RBC? This can be why you are unable to reconnect your bank with QuickBooks Online. If system maintenance is underway, please wait for your bank to resolve the issue before attempting to reconnect.

If you find no issues with the financial institution's website, please follow these steps to contact our Live Support through your web browser:

1. Login to QuickBooks Online.
2. Tap the Help option in the top right corner.
3. Go to Search, then select Contact Us.
4. Type your question, press confirm, and choose your preferred method to connect (callback, messaging, etc.).

With their advanced tools, they can identify and resolve any internal errors that may be occurring when trying to connect with your bank.

Please check our support hours to determine the best time to contact our Live Support team. Besides, this article may be helpful if you encounter issues with transactions not syncing to QuickBooks and you're in a hurry, especially when it's time to record them and run financial reports: Manually upload transactions into QuickBooks Online.

After adding them to your bank register, these articles share more insights about how you can handle them:

• Categorize online bank transactions in QuickBooks Online
• Match online bank transactions in QuickBooks Online

We're always here to ensure that you'll get to manage the bank feeds on time, please let us know by hitting the Reply button. We're always ready to help you here at any time.