Upgrading BMO Account Connection

I encountered the same issue, and I think there is an error in the backend of QBO. It seems that many customers are unable to link their accounts. I hope QBO is currently working on resolving this issue..

Hi minoils and JANECCC1,

I appreciate you both reaching out here.  Welcome!  BMO is one of the banks that have recently switched to OAuth, to improve online banking for QuickBooks Online customers.  In the past you were able to download up to 90-days of historical transactions, now some financial institutions will let you download up to two years of transaction history.  It's important that you update your QuickBooks Online connection and I'd be happy to provide more information so you can complete your banking goals as soon as possible!

First and foremost, I recommend clearing cache on your browser.  If you've received an email from your bank, follow this guide to update your connection.  Otherwise, I suggest disconnecting the account and then reconnect it to QuickBooks Online.  When reconnecting, use 'Bank of Montreal Canada-Business(Loans and Investments)'.

If you require additional assistance, please contact us.  With your consent, our Customer Care team can work with virtually, and ensure you're back to business as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach out with other questions.  We're always happy to help!

Since the upgrade I am no longer able to fetch the Bank Statements.  And yes I have cleared my cache and cookies, yes I have tried opening the QBO file incognito but still no statements.  Extremely frustrating to have to reach out to the client to get the statements now.

Hi cyndi15,

Thanks for joining us here.  Our Development Team is aware of the issue with BMO bank statements and working diligently to get this resolved as soon as possible.  If you'd like to receive updates on the investigation, please contact us outside of Community.  We'd be happy to get you set up!

Please don't hesitate to reach out again, if other questions or concerns come to mind.  We're here for you!

Same issues here.

You don't have permission to access "http://api.bmo.com/denyhandler/api/intuit/party-authentication/api-isam-error-handler/generateIsamEr...?" on this server.

Anyone knows how to solve this? 

SOLVED! login BMO in other taps first, then connect BMO on QBO.

This didn't work for me, I am still receiving the error message about the API. When will this be resolved for all users?

Hi there, how can I receive update on this issue? As of today, we are still receiving the API error when connecting to BMO. Thanks.

Hi flung,

Thanks for joining us here.  Our Development team is working diligently to resolve the issue with BMO bank statements as soon as possible.  However, you can contact us, so we can ensure you receive an email notification when this has been resolved.

Feel free to reach back out with any other questions.  We'd be glad to assist!

I too am having this issue.  Ongoing issues for my client with QBO and the BMO Bank.  Just when we think it's fixed we have the problem again.  Please fix this problem and stop telling us to clear our cache and cookies!!!

Hard fail QBO!  Scotiabank feeds are permanently broken unless you own the account and can do a push notification at the drop of a hat. Us bookkeepers don't have this as an option.  The feed updates, then immediately drops making it impossible to import bank statements. I haven't seen a bank statement in QBO for Scotiabank clients in over a YEAR.

Now it's BMO...  the BMO dialogue box opens but is a bad connection to BMO and doesn't work. It did once 2 wks ago but it's not working again so I can't even tell my clients to fix their account connections because it isn't working.  A year of hell from my perspective...  clearing cache etc... all lame answers to a much bigger problem...  hire better skilled IT developers; have better liason/communication with all the financial institutions you claim to support.

doesn't help us bookkeepers though!

count me in as another one who is experiencing this. I was in the middle of reconciling and then I lost all connections to my BMO accounts. No clearing of cache, or changing browsers help in the least.
Then I come here and see it has been an issue for weeks... not a great look Intuit.
Then I try to contact support via chat, and it failed... and then tried to send a message and apparently they are closed... lol

Extremely frustrating!!!!  Finally resolved our issue yesterday with the chequing account by doing a "Disconnect this account on save", and re-connecting. But today the Credit Card will not download.  

I am having this same issue for the past few weeks. I can't do my reconciliation that my accountant is asking for. I have tried absolutely everything in the Help pages (clearing cache, clearing Intuit-specific cookies, incognito window, restarting everything. Today I disconnected all the accounts and hit save, but when I tried to reconnect them, I got the same error message. I have spent hours and hours of my time trying to resolve this- it's incredibly frustrating as a small business owner. I am paying for QBO monthly and basically cannot use it. Please resolve this issue ASAP or let us know if there is anything more we can do on our end!

I'm in the exact same position as you... nothing has helped so far, this needs to be fixed..

Just got off the phone with BMO - there is a fix, but there's a caviat - to "re-link", click the link account button at the top right of your dashboard, then search "BMO", scroll down and select the "BMO-Personal" option - it will link to your business account. THE ONLY PROBLEM - doing this is essentially completely refreshing your account, so you will have "duplicate" accounts, your new chequings/savings/cc's etc. will be linked in but it will not port over any categorization you've done. However - you will still have the chequings/savings/cc's etc. duplicated with all the categorized transaction history showing up on your dashboard if you click the arrow (>) icon and you'll be able to see that they are still there with the lovely red "i" symbol indicating the date when it was last updated. Going to make reporting at the end of the year such a pain, but at least I can now finally match recent transactions to paid invoices. Not happy about this at all.

This issue is so frustrating!  After everything we did to finally get the transactions to download and to get the Bank Statements, now I'm back to not getting the BMO bank Statements once again.  

Hi cyndi15,

Our engineers are aware of the issue with BMO statements, and are currently investigating the situation.  If you'd like to receive an email update when this has been fixed, please contact us, so we can get you set up as soon as possible!

Let us know if you have any other concerns or questions.  We'd be happy to help!

So no fix yet as of today?

Its disconnected AGAIN!!!!! This is unacceptable!!

I'm another one who's really struggling.  I'm on the verge of losing a client over this, because he is not tech-savvy and doesn't understand everything going on and thinks the issues are my fault.  I'm very frustrated.

Mine just disconnected again too.

Intuit... get this fixed!

Hello everyone!

It's vital that you're able to connect your BMO account to QuickBooks Online.  Due to a recent change in BMO Canada providers, you'll need to establish a connection using one of the new provider names listed here.  

If additional assistance is required, please don't hesitate to contact our Customer Care team.  We'd be happy to work with you in real-time and ensure your able to connect your account as soon as possible!

Your success is our number one priority and we're always happy to help!