QBSE will sync with ScotiaBank but will not load transactions since Jan 1st 2024

Hey there, gmesheau.

Thanks for turning to the QuickBooks Community for support. I'd be happy to provide some information about why your transactions may not be uploading.

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser. This usually resolves browsing data issues. 

If the issue persists after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.

This is happening with my Chrome, Safari and my iOs App. My cache has been emptied and still not luck. 

I will try reaching out to support through the channels you mentioned. 

Welcome back, gmesheau. I appreciate you trying the steps provided. Feel free to let me know the outcome once you've reached out to the support team. 

UPDATE: I just wanted to update this thread in case other Scotiabank customers see it. After speaking with QBSE support the issue is widespread with other SB customers since January 1st 2024. 

This happening on the app, and browser based even when clearing cache or trying a different browser. The totals for the bank accounts update correctly but QBSE cannot pull any of the new transactions from Scotiabank. 

Experiencing this same issue with Tangerine. (Owned by Scotia.) Very annoying.

Mine started showing up, though I had to manually input a few from January 1st/2nd. Things seem to be working now, fingers crossed. Hope yours comes around, QBSE has bit pretty underwhelming lately.