It says the same message since Nov24th….

Since Nov24th there is no update on QB transaction pages, it will be great to keep us a little bit more informed. We are paying for your services and we can’t use the system. Are we gonna get a compensation?? 

Hi Pat1980,

Although our Development Team is working diligently on getting the issue with TD bank fixed, we currently don't have an ETA for resolution.  You can check the bank feed status here.  In addition, you can contact our Customer Care team, so they can ensure you receive status updates to your email.

If you have any other questions or concerns, please reach back out.  We would be happy to assist!

I simply can't believe this is still an issue.  After working for hours and hours fixing November it has now started to effect December as well.  Now another one of our credit cards that weren't originally effected has zero downloads for December. I will now have to start triple checking everything all the time again.  

I am beyond frustrated with this situation.  How we will be compensated for this?  

Hi Kristen18,

I can understand the concern with the ongoing issue, as banking is a vital part of your day.  However, technical issues such as bank connections, doesn't meet the criteria for a refund.  Although, as a valued QuickBooks Online customer, you may be eligible for a product discount.  Please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be happy to look into that for you, and submit a discount request on your behalf.

Dear QBO Team,

How many days will it take to resolve the issue? This simple question is not answered till now

Hi AsadAbbas,

As mentioned previously, we do not have an estimated time of resolution.  However, we can get you set up for an email notification for status updates, by contacting our Customer Care team.  Our Development team has prioritized this issue and are working diligently to get it fixed as soon as possible.

Let us know if you have any other questions.  We're here for you!

same thing has happened to me , spent 1800 on a third party technical support to fix a " Corrupt file " hasn't fixed anything, three hours in front of the computer! and my transactions are still not updating

so when are you guys going to fix this issue, this is getting to be pathetic . We pay a very good monthly cost to use your guys platform and when I can't get my books too balance out this is terrible. 4 Visa cards with my employees, not one updates

Hi BANTRYSEEDMAN,

Although we don't have a date for this to be fixed, you can connect with our Customer Care team, so you can receive status updates to your email.  However, it's important that your accounts remain accurate, and this can be accomplished by manually uploading your transactions.  I realize this can be overwhelming and isn't the ideal solution, but our Customer Support can work with you directly, and assist you with the process.

If you have any other questions, let us know.  We're here for you!

This is an absurd situation for business customers that spend a princely sum for quickbooks online. Going on week four without any data from my TD visa cards. I am not a happy customer. 

Hi Everybody,

I read somewhere that somebody had matches enter as expenses and I can't find it now. The response was that this wasn't a known issue. I was on the phone with somebody for four hours and they told me that I had duplicate entries but the only issue is that some transactions aren't downloading. Not being super savvy with this program I automatically assume its my fault. Yesterday I worked 14 hours trying to fix my register (which I was advised to do, and I'm sure I didn't do it right without extra guidance.

I now fixed my register so that it exactly matches every piece of paper I have, but now of course the leftover things create discrepancies, which I have no idea how to fix. Definitely some of this is my fault. I'm aware of three mistakes I made with small deposits, but not to the tune of what I have now. There was a definite issue with expenses vs bills etc.   My year end is today and I'm so stressed out.

The reason we are on quickbooks is because we are a small operation that can't afford to pay for an accountant on a regular basis. we have very simple transactions, no credit cards we basically write cheques. It should have been easy.  I understand the expensive version of quickbooks has backup and restore? Why wouldn't this be a basic feature especially for the basic users (that would have fixed this entire problem and then some. I feel like if I call back that I won't get the help i need because I've only made it worse. My auditor is going to hate me and I'm so nervous a bout failing at that. Now I can't even connect to TD at all, but maybe that's a good thing if the things I did change then become duplicates?

Sorry I sound like a wingnut... I'm just that exhausted and frustrated.

Hi ed-saskorchestra,

Thanks for joining us here.  Your time is valuable and it's vital that you're able to complete your tasks for a successful year end.  In your situation, I feel you would benefit by contacting our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they can connect with you virtually and navigate through the processes with you, to ensure you're able to reconcile your accounts without discrepancies and close your books on time!

Feel free to connect with us again, should any other concerns arise.  We would be glad to help!

I would like to know if this issue is resolved because I synced up today and recieved transactions to my business account?

Hey there, Zinner1.

Thanks for chiming in on this thread. Im happy to hear that you were able to update your bank transactions. You can follow this link for status updates on bank feeds. I hope this helps!

The issue persists. I am now with more than two months backlog. Everything was working fine. Now if I try to reconnect the credit card account it does not show in the list of accounts anymore. Looks like QBO is filtering Credit Count out for connection. or TD Bank API is not returning credit accounts to be connected with QBO. 

The issue no longer exists with business accounts but is still a huge problem with credit card accounts.

Is anybody from Intuit engineering working on this issue?

Hey there, ayesha7.

I appreciate you joining in on this thread. Although there is no ETA on the resolution, our engineers are working hard on getting this resolved in a timely manner. If you haven't done so already, I recommend reaching out to the support team outside of the Community so they can add you to the list of affected accounts. By doing this you will receive email notifications regarding updates and the resolution. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback.

If you have any other questions, feel free to reach back out here.

Is there an update on this situation? This has been an on going issue since November. There have been intermittent periods of this working but they have been short lived. I am now getting an error code to reconnect and even that does not work.

Hi Charmaine4,

I appreciate you joining us here.  When you need to reconnect your bank and credit card accounts, it's important to ensure that your bank credentials match with the ones you've entered in QuickBooks Online.  If there's been a recent change in your password on your bank's website, you'll also need to update it in QuickBooks.  Here's how;

1. Open Transactions, then Banking from the left menu

2. Select the blue tile for the bank account 

3. Click the Edit ✎, then select Edit sign-in info

4. Enter your updated credentials

5. Hit Save and connect.

In addition, 

You can follow this link to review the QuickBooks Online bank feed status.

If you require additional assistance, please don't hesitate to call our Customer Care team.  They will be able to work with you in real time and review your situation in more depth.

If any other questions come to mind, feel free to reach out.  We're here to help! 

Thank you for your reply. Nothing has changed with any of our banking information and I have only been having the reconnection issue since the missing transaction issue started. I reentered the correct banking information today and was able to get 4 transaction for only 1 account before being asked to reconnect again. 

Hi Charmaine4.  

I encourage you to contact us at 1-855-253-1536, Monday-Friday 9 AM-8 PM ET.  This will enable us to review the unexpected behavior and escalate it for further investigation.  It will also provide us with the ability to set you up for email notifications with status updates when they come available.  In addition, with your consent, a member of our Customer Care team will be able to connect with you virtually and assist with manually uploading your transactions, so your account remains up to date.

I hope you find this helpful!

It was working, and now it does not work again. Credit Card only, the chequing is correct and connects. The last transaction is Dec 27.     28 transactions are showing in the bank as posted but not pulled into QBO.