Showing results for 
Search instead for 
Did you mean: 
Level 2

Intuit doesn't work (well) with Scotiabank

Scotiabank doesn't automatically update bank records. Goes for 40 plus days without updates unless I manually sign in to answer security questions (i.e. reenter my password and use 2 factor authentication). I get many signin push notifications from Scotia asking me "are your trying to sign in" at all hours of the day and night. 


Is this normal behaviour!!?! 


This is the same problem with other intuit products and Scotiabank.

5 Comments 5
QuickBooks Team

Intuit doesn't work (well) with Scotiabank

Hi JaySeek,


Welcome to the Community. QuickBooks is designed to help you have a seamless experience while using the program. I'll be glad to assist and steer you in the right direction. 


To get started, are you getting an error message that's preventing your transactions from automatically syncing? In case you're getting an error number, I recommend checking out the articles below that help you fix the errors in the program:


I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies. 


In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away.

Level 11

Intuit doesn't work (well) with Scotiabank


Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.


Level 2

Intuit doesn't work (well) with Scotiabank

Hi James, 

There is no error message. With other accounts (such as TD) the automatic sync takes place in the background. I do not have to be logged in. 

I notice the problem when I log in and go to "bank transactions" 

- Updated on "xx date"  - and the date is over two weeks ago. 



Level 2

Intuit doesn't work (well) with Scotiabank

hi 4gal, 


It isn't so much an error message. But that scotiabank doesn't update automatically in quickbooks. 

This issue persists with all intuit products. 

QuickBooks Team

Intuit doesn't work (well) with Scotiabank

Hi JaySeeK,


I can understand the impact, on your books, when you're unable to upload your transactions from your bank.  This can be caused when there's a disconnect between your bank and QuickBooks Online.  In review of this, I have found other QuickBooks customers are currently experiencing the same concern.  The best course of action is to contact our Customer Care team outside of this forum, so they can escalate it for further investigation with our Development Team.  In addition, they'll set you up for an email notification, when it's resolved.  In the interim, you can manually upload your transactions, so your books remain accurate and up-to-date.


If you have additional questions, please feel free to reach out.  We're here to help!

Need to get in touch?

Contact us