Display resolution

Hi JoMaisie, 

It's great to have you join the Community. I'll be happy to share more info so you can continue to navigate the program with ease. 

It's important to note there's three steps involved towards making sure you experience no display issues in QuickBooks. The first step is double-checking the display settings in QuickBooks. Here's how: 

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab.
6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behaviour.
7. Select Apply and then OK.

In case you're still experiencing issues after following the above, I recommend proceeding with step two and three outlined in the following article: Fix screen issues in QuickBooks Desktop. 

Let me know if this info helps by leaving a comment below. I'll be a message away.

Yes thanks.  I've one all that according to searching community and QB help but it doesn't fix the problem.

I did it again just in case but still doesn't work.  

Thanks for trying that. At this point, I recommend getting in touch with our phone support team so a specialist can assist you further with this. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know how you make out. I'll be here.

I wish I could but they don't support desktop anymore.  I'll try again

Thanks,

They won't help me with desktop anymore unless i pay

Hi JoRMT,

In addition to the valuable information provided by my colleague, JamesM4, I recommend updating your QuickBooks product to the latest release.  I also recommend taking a look at the System Requirements for QuickBooks Desktop 2024.  

Feel free to reach back out if you have other questions.  We would be glad to help!

I'm on Desktop 2018.  Windows 11

Hi JoRMT,

It is highly recommended to update your QuickBooks product as advised above, to ensure you have access to all of the valuable features.  Click here, to learn more about the technical specifications.  For additional assistance, I also encourage you to contact our QuickBooks Desktop specialists outside of this forum.  They will be happy to provide you with personal assistance, so you can accomplish your QuickBooks goals without delay!

Touch base with us again, should other questions come to mind.  We are here for you!

Yep, I've talked to sales many times and upgrading is not worth it for me because I need minimal things and that basic doesn't allow.  Its not worth the fee monthly for me to go online.  

If I upgrade to desktop support is $600/yr.   Again, I'm small business so its not worth it.

@JoRMT 

Try using the trial version of a supported version (o.e 2022-2024) to isolate the problem. If it works, you don't need to pay the subscription license to fix your issue.

Thanks.   Found out its a Windows 11 compatibility issue.  I actually found a QB support that didn't charge me.  He did everything.   My new laptop with 11 won't work fully with QB2018.