Need an active internet connection to continue with installation???? REALLY QuickBooks???

Can you install the trial version?

Why would I install a trial version?

This is a production environment, I am upgrading a production server that is hosting the QB company file.

As I learned it the hard way, there is no way to convert the trial to the activated version later on. I need to uninstall one and reinstall the non-trial version, which will bring me to the same problem.

Why would I install a trial version?

To isolate your problem.

I can try that as proof of concept but I fail to understand what conclusions this would take us to.

If the trial proceeds to install just fine - what do we draw from this?

And if the trial gives the same error - what would that mean?

I can try that as proof of concept but I fail to understand what conclusions this would take us to.

If the trial proceeds to install just fine - what do we draw from this?

And if the trial gives the same error - what would that mean?

Cheers

Your QB program requires an internet connection when activating the license at the end of the installation process. You don't need to activate the trial version.

Ok, let's say I proceed to install the trial, it gets installed successfully, after 30 days it expires, I uninstall it, attempt to install the paid version, get the error again as soon as I click setup.exe.

What next? Sorry, but I am just trying to understand how the trial version will help me with the problem?

Hello accountant_not. To make sure we're both on the same page, could you elaborate more about the error you're getting as soon as you click setup.exe? 

Hello James,

Just to confirm - do you see the screenshot that I included in my original post?

Thanks!

I see what you're saying. I suggest checking to make sure you're meeting the network requirements for QuickBooks Desktop. Here's a link that provides the: Recommended networks for QuickBooks. In case you're still having issues, I recommend contacting our support team for additional assistance. You can get in touch by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here. In the meantime, feel free to ask other questions. I'm here to steer you in the right direction. 

James,

You've provided me the list of recommended networks to run QuickBooks. Not a single bullet point is stating that INTERNET IS REQUIRED.

HOWEVER. I am not even trying to RUN QuickBooks. I am trying to INSTALL it.

My question still stands - why is INTERNET required to INSTALL QuickBooks?

As, I am sure, you know, ACTIVATION is a process that kicks in AFTER the installation.

So why on Earth QuickBooks will not let me install it if there is no internet?

And secondly, as you can see in my screenshot, there is YouTube page running in the background. I did have internet. QuickBooks thought that I didn't and didn't allow me to proceed with the install.

This is not a BUG. This is a deliberate CHECK that your talented developers have included ON PURPOSE.

So my question is - WHAT IS THAT PURPOSE? What exactly is being PULLED from the internet during the INSTALL?

And the second question is - how does QuickBooks evaluate if there is internet or not? Because it CLEARLY is incapable of performing a correct evaluation - I was connected to the machine over the INSTERNET and I was running YouTube on that machine (as seen in the screenshot).

I am not expecting the community to help me because it's a "feature" introduced by QB developers. I am hoping that a QB employee will notice this thread and escalate this to the devs.

This is a result of poor understanding of the product and how if should run. This is an anti-user "feature". Whoever thought of this feature should be fired.

Why are you providing a COMPLETE, OFFLINE installer while requiring internet connectivity to INSTALL it?

I must agree with "not accountant".  I have deduced that whether or not a computer has access to the internet is irrelevant to the the actual install process.  The problem with the Quickbooks installer is that it uses a false test on whether the computer in question has internet.  This test is simply it asking Windows OS if it has internet.  If not true then fail the install.  It doesn't actually try to connect to intuit servers.  So it's a false fail.

I have discovered this problem more predominately on Windows AD Domains where you use a primary and secondary DNS server.  One in house and one outside.

In these scenarios, If the installer actually tried to make contact with an Intuit server, it would succeed.  Instead of relying on the problematic "Internet found" environmental variable when checking.  Maybe the developers need to hear this complaint this way to rectify the problem?

Thanks,

Brent Jackson