Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
accountant_not
December 16, 2023
Question

Need an active internet connection to continue with installation???? REALLY QuickBooks???

  • December 16, 2023
  • 12 replies
  • 26 views

Why on earth would I need an active internet connection to install the software?

No no, I am not talking about the activation. I am talking about the INSTALL!

 

Whoever decided to make it a requirement for install, not only did they make it impossible for offline installations of the DATABASE CONNECTION SERVICE THAT DOES NOT REQUIRE ACTIVATION AND IS INCAPABLE OF AUTOUPDATE, but also they used uncapable developers to "build" the component that checks for the internet in the first place.

Because guess what - I am upgrading the QB for a client right now, after hours, at 3AM, on a system that I am connected REMOTELY to from 300km away. What does it mean? It means that the remote system HAS INTERNET!!!

But no, not in the QuickBooks world!!!

Why do you keep breaking the software with these idi0tic improvements??

How can I tell this installer that THE COMPUTER HAS INTERNET???

 

    12 replies

    4
    4Gal
    Level 5
    December 16, 2023

    Can you install the trial version?

    A
    accountant_notAuthor
    December 17, 2023

    Why would I install a trial version?

    This is a production environment, I am upgrading a production server that is hosting the QB company file.

    As I learned it the hard way, there is no way to convert the trial to the activated version later on. I need to uninstall one and reinstall the non-trial version, which will bring me to the same problem.

      B
      BD Jackson
      May 10, 2024

      James,

       

      You've provided me the list of recommended networks to run QuickBooks. Not a single bullet point is stating that INTERNET IS REQUIRED.

      HOWEVER. I am not even trying to RUN QuickBooks. I am trying to INSTALL it.

      My question still stands - why is INTERNET required to INSTALL QuickBooks?

      As, I am sure, you know, ACTIVATION is a process that kicks in AFTER the installation.

      So why on Earth QuickBooks will not let me install it if there is no internet?

      And secondly, as you can see in my screenshot, there is YouTube page running in the background. I did have internet. QuickBooks thought that I didn't and didn't allow me to proceed with the install.

       

      This is not a BUG. This is a deliberate CHECK that your talented developers have included ON PURPOSE.

       

      So my question is - WHAT IS THAT PURPOSE? What exactly is being PULLED from the internet during the INSTALL?

      And the second question is - how does QuickBooks evaluate if there is internet or not? Because it CLEARLY is incapable of performing a correct evaluation - I was connected to the machine over the INSTERNET and I was running YouTube on that machine (as seen in the screenshot).

       

      I am not expecting the community to help me because it's a "feature" introduced by QB developers. I am hoping that a QB employee will notice this thread and escalate this to the devs.

       

      This is a result of poor understanding of the product and how if should run. This is an anti-user "feature". Whoever thought of this feature should be fired.

       

      Why are you providing a COMPLETE, OFFLINE installer while requiring internet connectivity to INSTALL it?


      I must agree with "not accountant".  I have deduced that whether or not a computer has access to the internet is irrelevant to the the actual install process.  The problem with the Quickbooks installer is that it uses a false test on whether the computer in question has internet.  This test is simply it asking Windows OS if it has internet.  If not true then fail the install.  It doesn't actually try to connect to intuit servers.  So it's a false fail.

       

      I have discovered this problem more predominately on Windows AD Domains where you use a primary and secondary DNS server.  One in house and one outside.

       

      In these scenarios, If the installer actually tried to make contact with an Intuit server, it would succeed.  Instead of relying on the problematic "Internet found" environmental variable when checking.  Maybe the developers need to hear this complaint this way to rectify the problem?

       

      Thanks,

       

      Brent Jackson

        Need QuickBooks guidance?
        Log in to access expert advice and community support instantly.
        Terms & ConditionsAccessibility statement