Unable to Register QB 2015 on Windows 10 Machine

Hello Rob,

I'm glad to hear you were able to install QuickBooks 2015 on your Windows 10 system. I saw you posted twice here in community, each with mostly the same, but slightly different information. I'll get you all the answers in this one post to make sure you know what you need to do moving forward.

I'll start with the registration. Since you have an older and unsupported version of QuickBooks Desktop, going through the usual registration process for the program won't work. Don't worry, there's still a way to get your product activated so you can get to work. If you happen to have the activation code from when you installed and registered the product previously, you can still used that code. Just follow these steps.

1. Click the Help menu in the top toolbar.
2. Choose About QuickBooks Desktop.
3. When the logo appears on the screen, press CTRL + R + P on your keyboard.
4. Enter the activation/validation code into the appropriate field.
5. Click OK or Activate (the wording may vary) to complete the process.

If you don't have that activation/validation code, that's okay! Our support agents can help. Although 2015 is no longer a supported version, the agent can still provide you with the code. They just won't be able to troubleshoot if there are any issues with it.

On that note, let's move on to your question about installing the updates for the program. It's great that you're seeing the option to do so and seem to be able to go through the process. With older versions of the program, we can't guarantee that these processes are still going to be successful. As I mentioned above, we can't really troubleshoot these issues either because we won't be able to determine if what's happening is simply because of the age of the program.

That being said, you can check the following article to see if it's useful for getting you back on track: Which Windows 10 version works best for QuickBooks Desktop? The .NET Framework section in particular is important for QuickBooks overall functionality. Users with the 4.8 .NET Framework have been experiencing issues with running the program, and we've been recommending to customers to have an IT or Microsoft professional help with uninstalling that version and going to a lower one. If you're on the 4.8 .NET, that could be contributing to issues.

For seamless use of the program, upgrading to the latest version is the optimal situation. QuickBooks Desktop 2020 may even have the kinds of features you've been looking for or ones that will help your business bookkeeping run more smoothly. Check them out here: What's new in QuickBooks Desktop 2020

I know you have to make the best decision for you business, so I recommend getting in touch with QuickBooks Desktop support to learn more about what would happen if you were to upgrade and how to do so if you'd like to. You can contact that same support team if you'd like to stick with 2015 and simply get the activation code. Learn more about support options, hours, and important detail here: Intuit QuickBooks Desktop software support policies

Let me know if you have further questions!

Hi Rob,

That's awesome! I'm glad you were able to activate the product. I've responded on the other thread in regards to the looping update issue.

Have a great rest of your day!

Hi Laura,

Is this option still available to contact Support Agents for the Validation Codes?

I am struggling with the same issue as above but can not get to the right agent to help me!

Thanks!

Gabriella.

@GabiG 

You can try to call their support number

https://quickbooks.intuit.com/learn-support/en-ca/help-article/intuit-fees/intuit-quickbooks-desktop...

If they refused to provide the activation code, you can use the trial version as a workaround.

Hi there GabiG,

Thanks for reaching out about activating your QuickBooks Desktop. It's a great program able to help you keep track of sales and expenses so you can see the profitability of your business i can point you in the right direction for assistance with this validation code.

For assistance validating your QuickBooks Desktop license, you would need to reach out to the QuickBooks Desktop support team. they'll be able to verify your information in the system to help you make sure your license is correctly registered on the version you're trying to use. You can reach them using the methods outlined in the QuickBooks Desktop support policies.

If you have any other questions, feel free to reach out here.

Hi Alex!

I can not seem to get through to anyone to assist.

I have tried calling various numbers and I just can't seem to get through!

Any advise on how to contact someone for assistance with the Validation Code?

Thanks!

Hi GabiG,

Please contact our QuickBooks Desktop Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be happy to assist you, and ensure you're back to business as soon as possible!

Let us know if you have any other questions.  We would be glad to assist!

Hi Trish!

I did reach out but they informed me that our Licenses are UK, so they can not assist me

They gave me another chat link with the UK team but it doesn't seem to be working.

Thanks!

Hi GabiG,

For your situation,  you can connect with QuickBooks Desktop support at 0808 234 5337.

Hoping this is helpful, and you're back to what you love in no time!

As I know they have disbanded the UK Desktop Support team. This means that when you need to reinstall your license, no one will help provide an activation code. You can only use the trial version as a workaround.

Hi Deity Alpha,

For more information about QuickBooks Desktop discontinuation support, click here.  I encourage you to contact the Sales team as indicated.  

Please don't hesitate to let us know the outcome of your situation.  It would be beneficial to other Community members who may be experiencing the same concerns.