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Level 1

2020 Payroll info missing. See prior case #s xxxxxxxxx 1/15/2020 and xxxxxxxxx 2/12/20 cancelled old 2019 subscription & activated the new 2020 purchase subscribtion

 
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Moderator

2020 Payroll info missing. See prior case #s xxxxxxxxx 1/15/2020 and xxxxxxxxx 2/12/20 cancelled old 2019 subscription & activated the new 2020 purchase subscribtion

@blvarner Thank you for reaching out to us for assistance. Due to case numbers being sensitive information I'm unable to see them in your post. I will be sending you an email to gather that information and be able to assist on the matter.

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Moderator

2020 Payroll info missing. See prior case #s xxxxxxxxx 1/15/2020 and xxxxxxxxx 2/12/20 cancelled old 2019 subscription & activated the new 2020 purchase subscribtion

@blvarner I looked at your cases and saw you've been in contact with Desktop Payroll Support.  They will be able to resolve your issue with missing information.

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