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alsinam
Level 1

Abaut my account Desktop for Mac plus

I could not see my products in my account , You have change the name of my account 

5 Comments 5
4Gal
Level 11

Abaut my account Desktop for Mac plus

What product in what account? Do you need to find your license in CAMPS or else?

 

FateCandylaneT
QuickBooks Team

Abaut my account Desktop for Mac plus

I appreciate you reaching out to the Community forum, alsinam.

 

I want to ensure we've got the right information about your concern for us to provide you with a resolution.  Could you please provide more details about your issue?  What specific product in an account you're referring to? Are the changes you mentioned related to your Chart of Accounts or your company's overall information? You can also share a screenshot to give us a clearer understanding from your end. This way, it'll help us provide you with comprehensive information and guide you through the process.

 

Any additional information is much appreciated.

 

Feel free to get back to us and leave a reply below for any additional information. We'd be glad to help you further. Keep safe!

alsinam
Level 1

Abaut my account Desktop for Mac plus

In the accounts you made for me , I can not see my products , I have my  product number and my license #

and my credit card .

SIAB
Level 6

Abaut my account Desktop for Mac plus

@alsinam 

Where did you purchase your license? Directly to Intuit or via a reseller?

 

Tori B
QuickBooks Team

Abaut my account Desktop for Mac plus

Thanks for checking back in, @alsinam.

 

Since you stated you don't see your products listed in your account, I recommend reaching out to our Customer Care Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. 

 

Here are some steps to connect with the team directly:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Help.
    QuickBooks Help menu option in QuickBooks Mac 2024
  3. Click on Contact Us.
    Contact Us button in QuickBooks Help in QuickBooks Mac 2024.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and hit Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single-use code. Enter your code and tap on Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7.  Click on chat with us or Have us call you.

 

Please let me know if there is anything else I can assist you with. I'm happy to lend a hand. Take care! 

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