Hi there, @garciaplumbing. I'm committed to helping you get back to work by making sure the account and settings page will load.
To make sure the problem is not browser-related, we can carry out some simple troubleshooting procedures. Local internet cache files can be the cause of this unexpected behavior. Let's use a separate or private browser to access your account.
You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use another browsing application.
Here's a list of supported browsers:
- Google Chrome
- Mozilla Firefox
- Safari 11 or newer
In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection.
Additionally, should you need help in accomplishing tasks in QuickBooks Online (QBO), feel free to utilize this article: QuickBooks Online Help Articles.
Drop a reply anytime if you still have QuickBooks-related questions or concerns. I'll be here to assist you further. Take care and have a nice day ahead.
