Account Ownership Update - HELP!

Who has Primary Admin access? Old owner or yourself? If the old owner still has access as Primary Admin, why are they refusing to transfer that role to you?

Yes, I have primary access, login, email, phone. But the QBO account name has the old owner's name from the day 1 setup.

Intuit is requiring ownership validation/verification by personal identification (DL, passport) and not accepting my credentials as the current owner.

I was told an Intuit Rep would call me back this morning to discuss.

Instead, I just received an email that Intuit has closed our QuickBooks Payments account. I think this means we can no longer process payments. As a customer, this experience has been very confusing and challenging for our business.

Hi there, helloQuestion.

I appreciate you clarifying your matter concerning account ownership in QuickBooks. I can also see how vital it is to successfully update the information. Let me share further details on how it works in our software and point you to the right support team to assist you further.

Based on the statement you've shared, it seems we’re unable to approve your request as the new owner of the account. In this case, we’ll usually let you know why and what steps you can take such as if a specific document is missing, illegible, or doesn't meet the criteria for approval. You’ll need to fill out the form again and upload all of the required documents for your security.

Furthermore, I can see that you already reached out to our support. However, I still suggest contacting them again. They're the best support group for such inquiries as they can request account information. They can investigate why the credentials won't be accepted. They can also further discuss the email you received about account closure and the reason for it.

Once you have already succeeded in transferring the ownership of the QuickBooks account, you can open this article on how to manage your accounts, products, contacts, billing, and user ID access: Change, manage or update your Intuit account with CAMPs.

Keep me posted if there's anything else you need about this concern or if you have any other questions concerning QuickBooks. I'm always here to help, helloQuestions.

@helloQuestions   Welcome to the world of QB.  Where nothing makes sense and everything is SUPER complicated.  

You're better off NOT using QB Payments.  They are known for holding money, stealing money and closing payment accounts without returning money.  Trust me when I say find another way to do payments.  I know it's "easier" to just have it all done in QB, but is it worth losing money for weeks, if not months on end?  But don't take my word for it.   Use the Search bar at the top of ANY page here in the community and you will find hundreds of threads about QB holding money, taking money and randomly closing accounts with thousands of dollars in them. 

As for the ownership part, good luck.  I don't know what to tell you there.  

Maybe consider using a company that's NOT QB.  

Hi Just_me, the info is appreciated and noted. Thanks for the reply.