Hello @lesliei, I'll help make sure you're able to add a new user.
We haven't received inquiries from other customers, like you, who are having trouble adding users to QuickBooks Desktop. Let's repair QuickBooks to get rid of the error message. I'll show you how.
- Close QuickBooks.
- Download the QuickBooks Tool hub.
- Open and install the downloaded file.
- On the QuickBooks Tool app, select Program Problems.
- Click Quick Fix my Program.
But if the steps above didn't make any changes with the issue currently raised, let's continue our troubleshooting steps by following the steps below:
- Close QuickBooks.
- Go to Start.
- Select Control Panel.
- Under Program and Features, select Uninstall a Program.
- From the list of applications, select QuickBooks.
- Select Uninstall/Change.
- Click Repair.
Once done, restart your desktop first before working again with QuickBooks. Then, right-click on the QuickBooks icon on your Desktop, select Run as Administrator, and add the user role accordingly.
I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks Desktop to Prepare for the New Fiscal or Calendar Year.
Don't hesitate to post a comment below if you have other questions or concerns with managing users' access in QuickBooks. I'm always around happy to help. Take care and stay safe!
