I'm reaching out to see if anyone else has encountered a similar issue with their QuickBooks Online Advance subscription. Our organization recently acquired QBO Advance through TechSoup, aiming to leverage its features for better financial management. However, we've run into a snag while attempting to add the Bill Pay feature.
Upon trying to activate Bill Pay, we received an error message stating that we don't have a subscription, which was confusing since our subscription is active. After contacting QuickBooks support, I was informed that adding Bill Pay might not be possible due to our purchase through TechSoup.
Has anyone else purchased QBO Advance through TechSoup and successfully added Bill Pay? Any insights or workarounds you can share would be greatly appreciated as we navigate this issue.