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Up n Out
Level 1
posted
‎August 07, 2024 01:21 PM
last updated ‎August 07, 2024 1:21 PM

Address change wont save

I have changed the business address and phone number a handful of times. after a few days, it will change back. Now when I change it I get.     (You and System Administration were working on this at the same time. System Administration finished before you did, so your work was not saved.)

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1 Comment 1
LouiseG
QuickBooks Team
QuickBooks Team
‎August 07, 2024 02:13 PM

Address change wont save

I'll make sure that you'll be able to change your business address and phone number in QuickBooks Online (QBO), @UP n Out.

 

Let's perform some troubleshooting steps to rule out the possibility of having a browser issue. At times, the browser stores frequently accessed data, which can result in unusual behaviors in any online platforms, including QuickBooks Online (QBO). Please see the following keyboard shortcuts to open a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, return your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers as an alternative.

 

Feel free to revisit this forum if you have additional questions when performing different tasks with QuickBooks Online. We're always around to help.

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