Always allow pop-ups from qbo.intuit.com

Welcome to the Community, @RRogers01.

I'll help you with your concern about sending invoices in QuickBooks Online and ensure that they'll go through and your clients can receive them.

Currently, we have an ongoing investigation where customers like you have been having problems sending invoices. Our Engineering Team is aware of this and is working diligently to resolve it. 

While we can't provide the exact turnaround time to resolve this concern, let's consider downloading a copy of invoices and manually sending them using your email outside QuickBooks.

I recommend contacting our Customer Service Department. Once connected, a live representative can safely look into your account and add your name to the list of users who have been affected. This way, you'll receive email notifications of new updates. Here's how:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter a few words about the error you're getting under "What can we help you with?".
5. Choose Chat or Callback to connect with our specialists online.

On that same page, I'm including this reference for the steps in creating a document for your clients showing what is due for a certain number of days: Create and Send Statements in QuickBooks Online. 

Let me know if there is anything else I can do to assist you with your invoicing. I've got your back and am always willing to lend a hand. Have a wonderful day!

Good afternoon,

Thank you very much for your reply. I'll contact customer service.  

Can you or someone else please answer my question regarding the pop-ups message I attached to the first question?

Best regards,

Renee

Thanks for following up with the Community, RRogers01.

If you included a screenshot of the message in your post from yesterday, I appreciate you attaching it, but I'm unable to see it on my end. Would you mind resending it? Having a visual example of what you're seeing will help me better understand what the message is saying and what things might need to be done.

I'll be looking forward to hearing back from you. Have a great day!

Thanks Zack, please see attached.

Renee

Hi there, @RRogers01. I'm here to help you fix this issue about the pop-up message.

With regards to your question about the pop-ups message, your browser may carry too many cookies and caches that most likely cause QBO to malfunction unexpectedly. To fix it, we can perform the basic browser troubleshooting process.

Here's how:
 

1. Restart your browser.
2. Log in to your account in QuickBooks Online using an incognito or private browser and try to see if the pop-ups message still causes trouble. You can use these keyboard shortcuts to launch a new private window:
   
   Google Chrome: press Ctrl + Shift + N
   Mozilla Firefox: press Ctrl + Shift + P
   Safari: press Command + Shift + N
    
3. If it works on the private browser, you can go back to the regular browser and clear your browser's cache. Then try to do it again using your regular browser.
    

If the issue persist after that, I'd suggest reaching out to our QuickBooks Support team. This way they can look into your account and investigate further on what causes the issue.

I'm just around if you have clarification with regards to the pop-up message. Take care!