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SCrawford
Level 3

Anyone having issues with logins being removed (disappearing) from QBO? Started yesterday, our boss "Master Administrator" was removed by QBO, then others.

 
5 Comments 5
Tori B
QuickBooks Team

Anyone having issues with logins being removed (disappearing) from QBO? Started yesterday, our boss "Master Administrator" was removed by QBO, then others.

Hey there, @SCrawford

 

Thanks for reaching out to the Community for support. I'm happy to lend a helping hand with your users being removed. 

 

To clarify, are you or your users receiving an error upon sign in? If so, can you please share a screenshot of the error message? Additionally, has anyone made any changes to the logins prior that would reflect in them not being able to sign in now? Such as changing the master administrator. Knowing these details can help get to the bottom of this issue and finding a solution that works for you. 

 

While I await your response, feel free to check out Change your QuickBooks Online master admin user for more details about changing your master admin user. 

 

I look forward to your reply. Let me know if you have additional questions or concerns. You can reach out to the community or me at any time. Take care. Chat with you soon!

SCrawford
Level 3

Anyone having issues with logins being removed (disappearing) from QBO? Started yesterday, our boss "Master Administrator" was removed by QBO, then others.

So, the first one this happened to was the owner. She is the Master Admin but when she couldn't log in. She actually had to be re-added yesterday by QBO.

      Once she had her issue, 2 other users could not log in. It said they needed an invite. We re-did theirs and they got the invite, it worked yesterday.

     Now 1 more today received message saying he's not linked to a company and can't get in. They tried setting up new one but it says he already exists, but he still can't sign in.

     We've currently got someone on the phone trying to help, but this all happened yesterday & it's repeating today so they didn't fix it. Clearly there is an issue with QBO. We haven't changed any settings, nor did we change or remove our Master Admin. We've had QBO for years and never had issues like this.

 

We'll see if current rep on phone can help or not...

 

afb1
Level 1

Anyone having issues with logins being removed (disappearing) from QBO? Started yesterday, our boss "Master Administrator" was removed by QBO, then others.

So no answer to this..... fantastic! There are so many issues with Quickbooks Time and logins being removed. 

When I do spend hours and hours with their "help" i don't get help.  

ZackE
QuickBooks Team

Anyone having issues with logins being removed (disappearing) from QBO? Started yesterday, our boss "Master Administrator" was removed by QBO, then others.

Thanks for joining this thread, afb1.

 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their QuickBooks Time login credentials have been removed.

 

To verify I have a proper understanding of what you're explaining, in what way were your credentials removed? Are you unable to sign in? What exact error messages are you seeing, if any? Did this occur for all users on your account or only some team members?

 

These details will help us better understand the situation. From there, we can work towards a solution together.

 

I'll be looking forward to hearing back from you. Have a lovely day!

SCrawford
Level 3

Anyone having issues with logins being removed (disappearing) from QBO? Started yesterday, our boss "Master Administrator" was removed by QBO, then others.

This was an older question that has since been resolved. Is there a way to remove or mark this question closed?

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