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Level 1

Attempting to add a ADMIN user

3 Comments 3
QuickBooks Team

Attempting to add a ADMIN user

I can help add an Admin user to your account, @affricate.


In QuickBooks Online, adding a user can help with your company's operations and bookkeeping. To do this, simply follow the steps below:


  1. In your QBO account, choose Settings ⚙.
  2. Click Manage users.
  3. Select Add user.
  4. Select a user type (company admin), then click Next.

  5. Choose the access rights for the user, then hit Next.

  6. Select the user settings, if applicable, then choose Next.

  7. Enter the user’s name and email address. 
  8. Lastly, click Save.


Once done, the new user will receive an invite to join the company. Ask them to select the link in the email. They can create a new Intuit Account or simply sign in if they already have one. 


For more information on how to manage users in QuickBooks, please see this article below: Add and manage users in QuickBooks Online.


Additionally, let me share this link to customize each role and provide individual permissions for specific tasks. You can also choose what users can see and do within different areas of QuickBooks like customers and sales or vendors and purchases.


Keep me posted if you have further questions about adding admin users in QuickBooks. I'll be happy to help you. Stay safe and have a good one.

Level 1

Attempting to add a ADMIN user

Thanks for the reply, I understand; However I cannot complete the process to add ADMIN user because Intuit shows my account as "read only" and not active when the fact is my subscription is current and active. 

QuickBooks Team

Attempting to add a ADMIN user

I appreciate you for getting back, @affricate. I'd be glad to help you with adding an admin user in QuickBooks Online (QBO).


Read-only access means that a subscription has ended and is no longer active. If you have multiple QBO accounts, let's make sure to select the correct account when signing in from the Select a company file to open or Select Company window. I'm adding this screenshot for your visual reference.


If the correct file is selected, but you can't add an admin user, check the status of your subscription through the Account and Settings. This way, you can verify if the subscription is still active or not.


  1. Go to the Gear icon, then click on Account and Settings under Your Company.
  2. Tap on Billing & Subscription at the left pane.
  3. Review the status of your account.


If necessary, you can update your billing information to activate your account.


Once settled, you're now ready to add an admin user as instructed above.


Additionally, you can customize a role and provide individual permissions for specific tasks. Or give your accountant access to review your QuickBooks company's records.


Please let me know if you have any other follow-up questions while adding an admin user to QuickBooks. I'm always happy to help. Have a great weekend!

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