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Level 1

bank register

When paying taxes in Quickbooks, it is being deducted out of a bank account that no longer exists and has been deactivated, but I still have to click on the dropdown arrow and pick the bank register I'm wanting the taxes to be deducted.  I have changed nothing in settings, but even though I select the account I want to use, it keeps subtracting out of the old account, of which I would like to take off all together, but can't figure out how to do it.  And then I don't know how to manually put it in the correct bank register and delete it off the deactivated account.  I don't know why it just started to happen all of the sudden in the first place.  It was working correctly until about a month ago, it seems to have taken on a mind of its own.  How do I remedy this issue?

2 Comments 2

bank register

It's my pleasure to help you today, mfrank2.


I will break your question down a bit so we can make sure we are covering everything and make sure we get you the answers you are looking for.


First, let's transfer the funds from the wrong account to the correct one. Below are the steps on how to transfer funds. To do this, just use the Transfer option from your Gear icon.

  1. Click the +New icon.
  2. Under Others, choose Transfer.
  3. From the Transfer Funds From, choose (your QuickBoosk account). Then, choose the business account where you want to deposit the cash from the Transfer Funds To.
  4. Fill in the necessary information.
  5. Click Save and close.

Here's an article for additional information about the process of transferring funds in QBO: Transfer funds between accounts.


If the transaction comes from your Banking page, here's how to transfer them:

  1. Go to Banking on the left menu and choose Banking.
  2. From the For review tab, select the downloaded transaction from your bank.
  3. Click the radio button for Record as transfer. Choose a Transfer account and Memo if needed.
  4. Click Record transfer.

You may need this article on how to Categorize and match online bank transactions in QuickBooks Online in your future task.


For the bank account that is no longer of use, you may delete it. Please note that 

  1. Go to Accounting on the left pane and choose Chart of Accounts.
  2. Click the View Register link.
  3. Choose the account.
  4. Form the list of transactions, click one transaction and choose Delete.
  5. A pop-up message will show. Click Yes.

Check out this article to know more about managing Chart of Accounts in QBO including how to delete an account from COA: 

Reach out to me if you have any other questions while working with the bank register. I'm a few clicks away to help. Have a good day!


bank register

Hi, mfrank2.

Hope you’re doing great. I wanted to see how everything is going about paying taxes that were being deducted from an inactive bank account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

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