Bookkeeper's Contact Information

We're delighted to have you here today, @kelper62. We'll help you modify the contact information inside your QuickBooks Desktop (QBDT) company.

Before anything else, know we commend you for reaching out to us. You'll want to update the current payroll admin before editing the contact information inside the program. We'll gladly write down the steps below to get you going:

1. Go to Employees, select My Payroll Service, then Account/Billing Information.
2. Sign in using your Intuit Account login. 
3. Go to Payroll Details. Make sure it shows the EIN for the company you want to make Payroll Admin changes. 
4. Select Edit next to the Payroll Admin heading.
5. If you’ve signed up for direct deposit, enter your PIN and select Continue.
   Change the contact details of the Payroll Admin:
   • First name
   • Last name
   • Phone number
   • Email
6. Select Update. Wait for confirmation then select Close.
7. Review the updated contacts info then close.

Once done, proceed to your Company menu to continue updating the information. Here's how:

1. Go to the Company menu and click My Company.
2. Click the Pencil icon, and then edit the phone numbers, and payroll contact numbers.
3. Once done, click the OK button.

You'll also want to modify the details in your Intuit account to ensure that the notifications and updates will be delivered to the correct address. See this page for more details: Change, manage or update your Intuit account with CAMPs.

Moreover, here's an article to help you manage users, and create backup copy of your company file:

• Create and manage users and roles in QuickBooks Desktop Enterprise.
• Back up your QuickBooks Desktop company file.

You'll also want to modify the details in your Intuit account to ensure that the notifications and updates will be delivered to the correct address. See this page for further guidelines:

Thank you for the response.  However it is not the solution.  

Hi there, @kelper62.

I understand that it is essential to update the contact information of your previous bookkeeper. You can rely on me to help you find the best assistance to handle this situation. I recommend that you get in touch with QuickBooks Desktop Payroll support for a thorough investigation of the problem and a suitable resolution.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Desktop Payroll product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can also learn how to use the Customer Account Management Portal (CAMPs) for QuickBooks Desktop.

If you need further assistance with managing your contact information, please don't hesitate to let us know by replying below. I'm always here to help.