My QuickBooks Online subscription is stuck in a canceled state with a pending billing transfer that never completed. I cannot resubscribe, and my accountant cannot take over billing.
I have QBO Essentials bundled with Payroll Core (the bundling seems to be at the core of the issue). My accountant offered to take over the billing in order to save me some money, so I initiated the process to transfer the billing to them. They then attempted to take over the billing, and in their subscriptions and billing screen, all it would show was "in progress" for over a week. So they then contacted support. Support told them in order for this to go through, I would need to cancel my subscription, and once the cancellation was effective, they could then take over the billing. I did that. The cancellation is effective, and they still can't take over the billing or disconnect from my account, it still shows the transfer "in progress". Also, now I am unable to transfer billing back to myself, and I am also unable to renew my subscription. There is an error code that won't allow it. When I try to transfer billing of all products to myself I get: "Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:0)"
No amount of signing out, incognito browsing, or waiting till later makes a difference. So my accountant can't unlink from my account. I can't unlink them from my account, and I can't resubscribe to get access to my bookkeeping and payroll anymore. What is the solution?
