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sdlfba
Level 1

Can I add an accountant to my QuickBooks Online account if I currently don’t have access to the phone number registered for verification (can’t receive texts or calls)?

 
1 Comment 1
Jelayca V
QuickBooks Team

Can I add an accountant to my QuickBooks Online account if I currently don’t have access to the phone number registered for verification (can’t receive texts or calls)?

While you cannot add an accountant directly without access to the credentials registered for verification, we can help you update your login credentials in the Intuit Account Manager, @sdlfba
 

This way, you can access the phone number for the verification process when adding your accountant, provided you can log in to your QuickBooks Online account. Here’s how you can do it:
 

  1. Navigate to your accounts profile and select Manage your Intuit Account
  2. Click on the Sign in & security tab. 
  3. Move to the Phone section, then Verify
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  4. Click the Change hyperlink and enter your new phone number. 
  5. Hit Save once you’re done.

 

Moreover, we can submit a request to recover your account  if you no longer have access to your phone or email on file. You can visit this link to fill out the recovery form: I lost access to my phone or email address

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You can also check this guide to learn about different user roles and access permissions in QuickBooks: User roles and access rights in QuickBooks Online and Intuit Enterprise Suite.

Did you know you can add more than two accountants? Consider upgrading to QuickBooks Advanced version for additional support from our team of experts, who can help you make the most of all the Advanced features available.

 

Swing by if you have any further questions about managing your users in QuickBooks; we’re here to help you in any way we can.

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