Can I have a problem to ask, I can find order 2706 from shopify platform in the "sale" module, but I can't find this data in the sales list in the "report" module？

Thanks for sharing your concern on the QuickBooks Community page, Richard.

For me to provide you with the appropriate troubleshooting steps, can you tell me which product the data isn't showing? Are you referring to Shopify's Sales list or QuickBooks? Any additional info would be much appreciated.

Please add your details to this thread and I'll get back to you. Have a good one. 

Hi, first I would like to correct my mistake, the correct order number should be 2076. The products in the order are Half-Gallon - Clear, Quart - clear, Shopify -Gallon 2022/Clear. Order 2076 can be found in the "sales-all sales" module on the left menu bar, but there is no information about order 2076 in the "reports-custom reports" module.

Shopify's sales data is fine, but syncing it to QuickBooks is not.

Thanks for providing those additional details, Richardzheng. I understand there are discrepancies in the data between Shopify and QuickBooks Online after syncing.

When integrating apps like Shopify, QuickBooks relies on the data passed from the third-party platform. I suggest reaching out to Shopify support directly to inquire if any settings that are causing the order to not show up after downloading the data in QBO.

Additionally, I can provide you with this article for extra resources on syncing a sales platform in QBO:

• Integrate Shopify Contacts Into QuickBooks Online With OneSaas
• Connect A Sales Channel With Commerce In QuickBooks Online

Don't hesitate to reach out to us again if you need anything else, Richardzheng. The QuickBooks team is ready to assist you whenever you need help.