Hey there, @cameronplaceboar.
Are you trying to pay the subscription directly from the Banking page? If yes, then this option isn't available in QuickBooks Online (QBO).
You'll have to update your payment method in the Account and settings to perform this action. Let me show you how:
- Sign in to QuickBooks Online as a primary admin.
- Click Settings ⚙, then Account and settings.
- Select Billing & Subscription.
- Next to your payment method, click Edit ✎.
- This will launch the Wallet list. From this view you can:
- Edit the payment method used for QuickBooks Online billing (expiration date, billing address, account holder name)
- Add a new payment to be used for QuickBooks Online billing
- Switch QuickBooks Online billing to previously stored payment method
- After saving your change, the payment method will be displayed on the Billing & Subscription page.
For additional info, you can check out this article: Manage billing, payment, and subscription info in QBO.
Here's also an article that tells you more about your subscription: QuickBooks Online subscription rate.
I'm always here if you still have questions about handling your subscription. Just let me know in the Reply section below. Have a great rest of the day!