Hi there, Heidi.
The ability to restore data is a feature exclusive to the QuickBooks Online (QBO) Advanced subscription plan. If you have a QBO Advanced subscription for your previous company file and have created a backup, follow these steps to restore your data:
- Go to Settings ⚙, then click Back up company. Please note that you need to sign in with your Intuit account, and then select Authorize to proceed.
- Find the company you want to restore a back of.
- From the Action ▼ dropdown menu, choose Restore.
- From the Date field, select the date you want to restore.
- From the Time ▼ dropdown menu, choose the time you want to restore.
- From the Ready to restore your backup? section, enter "AGREE".
- Click Next. If you see a list of recommended actions, follow them first. After you finish everything on the list, select Refresh to continue.
- Click Start Restore.
If not, the option to restore data from an old company file (QBO & QBDT) is unavailable. However, you can transfer data from your old company file into the new one through an import process. The following types of information can be imported into QuickBooks:
- Bank Data
- Customers
- Vendors
- Chart of Accounts
- Products and Services
- Invoices
If your old file is from QuickBooks Desktop, you can migrate your data instead. If your QuickBooks version is 2020 or older, you can move your data to QuickBooks Online with an online tool.
You can also look for other third-party apps that would help you in migrating your old company data into QuickBooks. Just go to the Apps menu and click Find apps, then look for the app in the Search field.
For additional reference, please check this resource: Common questions about importing data to QBO.
If you have any further questions about restoring your company file in QuickBooks Online, please feel free to reach out. The Community team is ready to provide assistance and support. Take care and stay safe.
