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Join nowHi, @also brien.
Welcome to the Community, @also brien. I'm here to help ensure that you can change one of your QuickBooks Online (QBO) company's login information.
You need to create a different Intuit account for this matter. This new account will be the Primary Admin of the QBO company you want to separate.
Here's how:
Step 1: Invite your new user
Step 2: Have the new user accept the invite
Your new user will quickly get an email from quickbooks-email@intuit.com. It has your business’s name and a message that includes “Ready to get started? Let's go!"
Step 3: Transfer Primary Admin to the Company Admin
You can transfer the primary admin role to an existing QuickBooks user. Or, if the person isn’t a QuickBooks user yet, you can add them as a new user. Then, transfer the primary admin role to them after they’re added.
Here’s how to transfer the role to an existing user:
When the user gets the invitation email, ask them to click the link and accept the invitation to be the primary admin. The new Master Admin should delete the old Master admin.
Note: If you’re using QuickBooks Online Simple Start, contact us to transfer the primary admin.
You may click these articles for more information:
If you run into any trouble along the way, just let me know. I’m always around to help you. Wishing you more success in your business. Have a great day!
Thank you very much. This is exactly what I need.
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