Welcome to the QuickBooks Community. I see you want to add a new user and have met an error during the process. I commend you for performing the immediate troubleshooting steps to rectify the issue.
Have you tried inviting the user via mobile phone number and a different email? If not, I suggest doing so. However, if the issue persists after performing the other troubleshooting steps, I recommend contacting our QuickBooks Time Support. It allows them to look into your account and confirm the problem.
To speak with one of our experts from QuickBooks Time Support. Please follow the steps below to contact support:
- Sign in to your QuickBooks Time. Click Find answers and get help.
- Enter your concern, then select Contact Us.
- Choose a way to connect with us:
- Chat with us to chat with a support expert.
- Have us call you to get a callback from the next available expert.
You can contact us from Monday to Friday, 6 AM to 6 PM PT.
I'm adding these articles you can use in the future:
If you have more QuickBooks-related concerns, post them here in the forum. I'll be sure to answer them ASAP! Have a great day ahead!
