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Cindy B
Level 1

Can't get my payment to process

I have tried everything to get my payment to be processed for my payroll subscription. I have called it in and given my bank card information, I have tried within the system, and I have gone through the Intuit account, and nothing has worked. There is nothing wrong with my bank account. I called over a week ago and gave my bank card information to a representative and my account still says expired, and payment has not gone through my account.

1 Comment 1
Erika_K
QuickBooks Team

Can't get my payment to process

I understand the importance of an accurate payment process, Cindy. Let me route you to the appropriate support to handle these queries. 

 

To address this, I recommend contacting the Payroll Support Team. They have ample resources to offer accurate assistance while ensuring the security of your information.

  

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

To ensure you can reach our support team on time, check out their support hours.  

 

I have added a guide on how to modify your remittance options: Update or change your payment method

 

Feel free to post here or reply below if you have concerns regarding payroll management. Stay safe!   

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