Cannot move products up or down in the app anymore after update in the fall..

Hi there, so local.

I understand that you are facing challenges in moving products up or down in the QuickBooks Online (QBO) App after a recent update. This is not the kind of experience we want you to have. Since you have me, I will share a workaround to complete your task and enable you to utilize the program.

Let me guide you through clearing the app's data, which is similar to clearing the cache from your web browser. This can help resolve sync or latency issues that may cause strange behavior in the QuickBooks system. 

For iOS:

1. Go to the Help menu.
2. Select Reset App Data.
3. Click on OK.

For Android:

1. Proceed to the Home menu or tap the three dots in the right upper right corner.
2. Tap on Settings.
3. Select Refresh Data.
4. Click on Yes.

In the meantime, you can use QuickBooks Online through a browser to continue with your workflow. I also recommend that you contact our Customer Care Team who can assign a representative to assist you with the process and investigate any compatibility issues between the program and your operating system. 

Additionally, you can refer to this article to learn about the supported features of the QuickBooks Online mobile app on your device: Compare mobile app features.

If you require further assistance with your estimates and invoices in the QuickBooks Online App, please let me know. I'm here to help you out. Stay safe!

Thank you for your reply. I refreshed the data I reinstalled the app probably 10 times. That's not the issue the issue is with many things when they updated this app they took away very useful items. Again if you long press on any product it used to detach and you can move it up or down. Absolutely not an option now.

The suggestion to use QuickBooks online I appreciate it but again that's 99% of the time not going to work as I'm out in my truck or on a ladder standing somewhere I want to be able to just go to the app and do what I was able to do for 5 years before they screwed everything up with this update.

I don't expect any change I'm just putting this out here for other people too who probably agree that there were five major screw UPS on the update.

Thank you though and have a good day