Let's make sure that the invited user will receive the email invitation on their Gmail account, @mmbcompanies.
There are various reasons why an invitation email may not reach the recipient's inbox, including:
- The invitation might be in their junk or spam folder
- The company's email address could be incorrectly formatted in the Company tab under Account and Settings
- The recipient’s mail servers might be blocking the email
- The invitation may have expired, as email invites typically expire 48 hours after being sent.
Let me share these steps to resolve the issue:
Step 1: Check if your email address is correct.
- Navigate to Settings, then Account and Settings.
- Select the Company tab.
- In the Contact info section, select Edit ✎.
- Double-check the company email address for any extra characters, blank spaces, or errors.
- Select Save, then Done.
Step 2: Ensure the email recipient has an Intuit Account.
If the user doesn’t already have an Intuit Account, they should create an account with their desired email address. Having an Intuit Account may help prevent the user invite email from getting flagged as spam.
Step 3: Resend the User Invite.
- Go to Settings.
- Select Manage Users.
- Locate the user you need to invite again.
- Select Resend Invite in the Action column.
Additionally, advise the recipient to add Intuit's service email addresses to their contacts to enhance email delivery reliability and prevent future invitation issues.
No need to resend the invitation if the status shows Active. It means the user has accepted your invite and set up a login. They can sign in to qbo.intuit.com and start working on your QuickBooks company.
You can also read this article for the complete details: What to do if invited users did not receive your email invitation in QuickBooks Online.
I'm adding these articles you can use in the future:
If you have more questions or concerns about QuickBooks Online, post them here in the forum. I'll always be around to answer them. Have a great day!
