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swaite55
Level 1

Change primary seat

We have 2 seats.The admin computer died and I need help changing the primary seat to the secondary computer.

2 Comments 2
JoesemM
Moderator

Change primary seat

I'll go over some details to help you change the primary seat to the secondary computer so you can get back to working order, swaite55.

 

You can change the license number without uninstalling the app. Go to the Manage My License menu. From there, you can enter the new license number in the secondary computer. Let me guide you on how:

 

  1. From the QuickBooks Help menu, select Manage My License, then Change My License Number.
  2. Enter the new license number, 
  3. Click Next then Finish.

 

For more information about the process, open this link: Change a QuickBooks Desktop license number or product code.

 

Then, you can use the migrator tool to move all of your data without re-entering the license number or product code in the new computer.

 

Additionally, I'll be sharing this article that will fix errors when you enter your product and license numbers: Fix activation, license, and product numbers issues.

 

Let me know if you have further questions about changing primary seats in QuickBooks. I'll be here every step of the way. Take care.

4Gal
Level 10

Change primary seat

@swaite55 

Can you access CAMPS as the Primary Contact and find your license code there?

https://camps.intuit.com

 

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