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Experienced Member

Changing Primary Contact and Primary Mailing Address

Dear, on Jan04th I had a phone conference with an attendant from Intuit when I requested to change the Primary Contact and also to change the Primary Mailing Address. The reason to change was because Mr. Shannon Russell no longer works for [removed] and also his e-mail is no longer valid and receiving messages. However, so far the change was not put in place yet. Could you please solve this issue for me? After this change I would like to buy an additional license in order to define another employee to manage the company along with me. Thank you.

1 Comment

Hi, paulo.moreno, Good day! We don't have access to your...

Hi, paulo.moreno,

Good day!

We don't have access to your account since the Intuit Community is a public forum. For security purposes, it would be best if you contact them again to update your account information. They have the tools to pull up and verify your account.

Here's how you can contact them:

  1. Go to  and choose your QB Product
  2. In the Contact Us page, click on your issue/topic
  3. On the right side, click the green Phone button to see the Support Number

Please let me know if you have other concerns.