I hear you, and I appreciate you for reaching out to our Live support team to get this sorted out, Jennifer Mc.
While I would love to assist you directly here, we the Community cannot access your account due to security reasons. I recommend contacting our Live Support team again for the latest update on your issue.
Here's how to reach them:
- Navigate to the ? Help panel.
- Click on the Search tab and enter your concern.
- Select Contact Us.
- Choose either Chat or a Callback to connect with a payroll expert.
Please take a moment to review our support hours to ensure that we can address your concerns promptly.
Once everything is resolved, please remember to reconcile your account to ensure that all transactions are accurate and up to date.
If you have any further concerns, please feel free to reach out. We're here to help you every step of the way!
