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CECLP6143
Level 1

Class Tracking disappeared in transaction entry

We have many classes set up in our QB database and "class tracking" is enabled. This evening when I tried to enter a bank deposit, the class column was not present. I tried to enter an expense and, again, the class column was not present. This is preventing me from entering any deposits or expenses since I cannot assign the transactions to the appropriate class. I have tried all the troubleshooting options I can find - toggle off/on the class tracking option, sign out, restart computer, delete browsing history, use incognito browser. Nothing has worked. Why would the class column disappear? Please help. Thank you.

1 Comment 1
ClarenceCort_B
QuickBooks Team

Class Tracking disappeared in transaction entry

Hello there, @CECLP6143. I appreciate your effort in trying all the troubleshooting steps to resolve this issue. I understand how concerning it is not to see the class column, especially since it’s important for assigning transactions. 

To better understand and resolve the issue you're experiencing, I recommend reaching out to our QuickBooks Online Support team. They have the necessary tools and expertise to address the problem and provide a tailored solution.

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