United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
PBA001
Level 1
posted
‎March 18, 2024 03:37 AM
last updated ‎March 18, 2024 3:37 AM

Clients missing from drop diwn in App

I am having issues with several clients not showing up in my list when using the app on iphone/ipad.

they are all visible from web page login, and they were all showing on my app yesterday.

I have tried 3 different devices, rebooted devices, uninstalled & reinstalled app etc

All the files are practice subscriptions so not an access issue 

no software updates have taken place so it makes no sense why they would dusappear.

 

Any ideas??

Labels:
Reply Join the conversation
1 Comment 1
GlinetteC
Moderator
Moderator
‎March 18, 2024 03:58 AM

Clients missing from drop diwn in App

I understand the impact of this situation on your workflow and overall experience with QuickBooks, PBA001.

 

I can help you direct to our available support to provide you with the assistance you need to overcome these challenges. I also commend you for performing some steps to resolve the issue. 

 

I recommend contacting our QuickBooks Online Support for further assistance. One of our agents can delve deeper into the issue, investigate potential system-related problems, and provide you with specific troubleshooting steps. 

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Select Search and tap Contact Us.
  3. Enter a short description of your concern and click Continue.
  4. Choose a way to connect with us. Either Start a chat or Get a callback.

 

If you have any further questions, reply to this thread. I am here to support you at any time.

Reply Join the conversation
Featured
Quick Start with a Product Expert: Moving from Desktop to Online
Hi Community! Today our expert Mike Santos is sharing his top 3 tips on how...
Read more
Community Chatter Series: Episode 10 (Reconciliation within QuickBooks Online)
(view in My Videos) For topics mentioned in this episode, check out the fol...
Read more
Handling Quarterly 941 Forms
Hello QuickBooks Community! The quarterly 941 filing deadline is right arou...
Read more

Need to get in touch?

Contact us