Ok. Here it goes.
After 4.5 hours on the phone with QBs support, I got nowhere in closing an account that they are charging our former accountant over $1000 for. The claim that because I am not the primary admin (she is dead btw), that they cannot close the account. I cannot become the primary because the primary - the one that's dead - cannot give me permission. I never met the woman! I don't know who her estate manager is! And they are not writing me a notarized letter anyway!!!
Now here is what I do know. QBs let me move all the information in that same QBs account - the one with the dead primary account manager - to QBO. They let me have total access to all the information. No problem. Because Intuit is an IMMORAL, MONEY GRUBBING company!!!!. "Here is all that private info - no problem. You want to close the old account that we gave you all the information from? No! We need a letter from the dead woman" Now does that make sense? Only if you don't care about security. Only if you care only about making that extra $1000 a year! It is the ONLY way it makes sense.
