Having a rough time with QB after minimal issues for the last 15 years. A while back my data would n o longer verify when backing up. I took the file to a QB advisor that was local (a CPA firm) and she tried to fix to no avail. She still charged me but said she was on phone with tech support and try could not figure it out. The workaround was to backup without verification which has worked until now...
Trying to upgrade from 2017 Pro to 2020 Pro and I cannot get the company file to upgrade. I have called tech support twice (38 min and 1 hr 8 min calls) and both times no resolve. I messaged with another tech person via Messenger today and they suggested I try a couply things but cannot even get past the backup becuase QB wants me to do a complete verification and it just stops at that point. The error replt says zero errors. Help! I'm at a loss on what to do ne
Hi there, PearLand.
Thanks for dropping by the Community, I have a couple ideas that I believe will help. First-things-first, have you tried rebuilding the files? If not, lets try these steps below to upgrade them and we can go from there.
Step 1: Install QuickBooks
Step 2: Prep your company file
Follow "Step 2: Prep your company file" and "Step 3: Upgrade your company file" for each company file you want to upgrade:
Step 3: Upgrade your company file
QuickBooks asks you to upgrade your company file the first time you open it in your newer version. Keep in mind, you won't be able to open your company file in your original version of QuickBooks after you upgrade it.
You can now open your existing company file in your new version of QuickBooks Desktop. If you keep your company files on a server, you can now move them back.
Step 4: Update QuickBooks Desktop
After you upgrade and open your company file, update QuickBooks so you have the latest software release.
While completing these steps I suggest checking out this article, they highlight the steps but also include important notes throughout.
If you have any other questions or concerns, please post them here. Thank you for your time and have a nice afternoon.