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clscody
Level 1

Customer service

How is the entirety of QuickBooks customer “experts” all completely worthless?

 

I’ve called multiple times with the same issue and just keep being transferred. The automated system is bad enough to cause people to smash their head through a wall. 

 

this is the last chance I’m giving Intuit before I’m done. If someone who truly cares bout clients would like to resolve this issue please reach out. 

5 Comments 5
AlcaeusF
Moderator

Customer service

Hello @clscody,

 

We want to help you with your QuickBooks issue. However, we need more information about it to provide the correct resolution and to get this sorted out promptly.

 

Can you share with me the specific issue you're having on your end? Any further details you can provide, like screenshots, will help ensure a timely solution.

 

Additionally, I've attached a link you can visit to view articles related to QuickBooks Online: https://quickbooks.intuit.com/learn-support/en-us.

 

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.

Fiat Lux - ASIA
Level 15

Customer service

@clscody 

Any specific issue?

clscody
Level 1

Customer service

id like support with Quickbooks commerce and not over a chat. i would like to have someone walk me through it through a video chat or phone call.

Rubielyn_J
QuickBooks Team

Customer service

If you'd like someone to talk to and walk you through resolving your concern, you can reach out to one of our phone support representatives, @clscody.

 

Please know that QuickBooks Community is a forum that has expert users who can share knowledge about the product and help provide answers to general concerns except for those that need verifying an account. 

 

If you wish to contact our online support team, here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) menu.
  3. Choose the Assistant tab.
  4. Click the Talk to a human option.

  5. Select Get help from a human.

  6. Click either the Chat with us or Have us call you button.

 

In case you encounter QuickBooks Online errors in QuickBooks Commerce, you can utilize this article on how to resolve this: Fix QuickBooks Online errors in QuickBooks Commerce.

 

Don't hesitate to leave a comment below how it goes when reaching to our support team. I'm always around if you need further assistance with your QuickBooks Commerce concern. Take care!

Fiat Lux - ASIA
Level 15

Customer service

@clscody 

Send an email to hello [at] tradegecko.com and ask anyone there to help the onboard process. If they say to contact Intuit Support, it appears that QB Commerce is not offering onboard assistance at this time. You may consider to have a 3rd party app with similar functions but offering an onboard assistance.   

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