Customer subaccounts

Thank you for sharing detailed information about your query regarding deactivating subaccounts in QuickBooks Online, pstodman.

I'll provide some insights into this matter.

Currently, you cannot deactivate a customer or subaccounts if they are associated with a project. You need to remove any projects linked to the customer before deactivating them.

In addition, you may also find valuable information in this article, which delves into tracking your projects' income, expenses, timesheets, and labor costs: Track hourly labor costs and profitability by project in QuickBooks Online.

Please let me know if you have other concerns with this matter. It's always my pleasure to assist. Take the best care!

Ok, so I see that I can create a customer and then make the customer a sub customer of the parent customer. That way when that job is done I can make it inactive (just like in desktop). But when I migrated from DT it brought in all my subcustomers as projects, now I understand that I can't make a project inactive. 

I would like to use the tracking abilities of projects, but I just can't understand why QB doesnt allow the project to become inactive after completion. In my business I may have a parent customer with 50 or more projects over the years, that would be way to many with everything else to leave active. 

Is there a workaround to this? or do you expect QB will work on resolving this?

Hi there, pstodman. Let me share some insights regarding the matter at hand. 

If the status of the project has already been completed, you don't need to make it inactive. Instead, you can simply mark it as completed. Here's how you can do it: 

1. Go to the Projects. 
2. Look for the Action section and click the vertical ellipsis icon. 
3. Hit the option Mark as completed. 

Moreover, I appreciate your suggestion, and I believe it will help us to enhance our services and improve your experience with QuickBooks Online (QBO). Thus, I suggest that you send your feedback to us, which you can do by following these steps:

1. Select Settings, then click Feedback.
2. Enter your comments or product suggestions. 
3. Hit Next to submit Feedback.

Furthermore, you can refer to this material if you want to learn how to manage projects in QuickBooks Online (QBO) to learn how to to track your project’s profitability: Manage projects in QuickBooks Online

Please don't hesitate to let me know if you need further assistance or have any clarifications regarding projects in QBO. Simply add a comment below and I'll be there to help you out.