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jonesdds
Level 2

Deleted account-how do I reactivate it?

I have an account that i inactivated as I switched it to my personal accounts.  It now shows as deleted.  There were a couple charges on it that were assigned to the wrong expense category.  When trying to change just the expense category it states that it can't because it's a deleted account.  I also tried to reactivate the account but when click on "Make active" nothing happens.  How can I change this?

3 Comments 3
Jelayca V
QuickBooks Team

Deleted account-how do I reactivate it?

Let me help you troubleshoot the issue you're facing with your reactivating your account, jonesdds. 

 

When you click the Make active tab to reactivate an account, normally, you can edit transaction category right after. Since this can be a temporary cache-induced issue, let's perform browser troubleshooting steps to resolve this.

 

Let's begin by initially accessing your account through your browser's incognito mode to prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browser to see if the issue persists. 

 

Moreover, consider checking this article to learn more about active and inactive account from your chart of accounts. in QuickBooks Online (QBO): Make an account inactive on your chart of accounts in QuickBooks Online

 

Don't hesitate to reach out to us if you have further questions about accounts in QBO. The Community is always available to help you. 

jantco
Level 4

Deleted account-how do I reactivate it?

I can't see my deleted account in the Chart of Accounts to even try to reactivate it.

MsNorthPND18
QuickBooks Team

Deleted account-how do I reactivate it?

I have a basic understanding of what you want to see and reactivate some transactions in your QuickBooks Online (QBO), @jatco. On the chart of accounts check mark the box related to inactive.

 

Here's how to make an account active again:

 

  1. Go to Settings ⚙, then select Chart of Accounts.
  2. Select the Gear icon ⚙ next to the printer icon. Then select Include inactive.
  3. Find the account you want to use again, then select Make Active.

 

Keep in mind, that QuickBooks Online won't add transactions back to the account or edit any journal entries it made to balance your accounts.

 

For future reference, you can learn how to permanently delete an account, except for merging one account into another.

 

I hope to hear from you regarding activating transactions in your chart of accounts, feel free to comment below. Have a great day!

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