Does admin user the same a primary admin. And can I have two admin with different user id

Thank you for posting your concern in the QuickBooks Community, @istratormary. Let me answers your queries in QuickBooks.

An admin user or company admin is different from the primary admin. This user type has access to every part of the QuickBooks account, except edit or remove the primary admin's access.

The primary admin is the principal user who has access to every part of the QuickBooks account. They are the ones who initially set up the account and can manage all users and other admin tasks.

For your second concern, yes you can create two company admin as long as they have a different email address. 

To know more about user roles, just check out this article: Different options for user roles and access permissions in QuickBooks Online.

In case you need to assign a new primary admin, you can transfer the role to another user.

Please know that our doors are always open to help you with any QuickBooks-related concerns. Take care and enjoy the day! 

Hi Customer, @istratormary.

Hope you’re doing great. I wanted to see how everything is going about the admin user concern you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Our owner, CFO and Payroll person is our admin.  I am also listed as Admin in Quickbooks Enterprise Professional and the CEO (who never goes into QB) is also listed as admin.  Recently we have changed banks and have problems with "admin".  The CFO and person who always does the Intuit Payroll signed into Intuit to change the bank and was denied that option but she is a higher admin then me.  how do we fix this as we cannot even get the address changed to the new address in quickbooks because neither of us has clearance to do that and apparently even though she is the primary admin, she has the password for Payroll but cannot get into the process to change the bank in payroll.  what is wrong?