I recommend using a different browser if the issue remains, JMac23. I'll also provide some steps to fix the error you get so you can enter a bank deposit in QuickBooks.
QuickBooks Online is compatible with Mozilla Firefox on both desktop and mobile platforms. It's important to have version 76 or newer installed for optimal performance.
Here are the supported browsers in QuickBooks:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
Crashing tabs in QuickBooks Online (QBO) can be caused by a few factors, such as browser compatibility issues and cache problems affecting its performance. For now, I'd suggest accessing your QBO account through your browser's incognito mode to rule out any cache-related issues.
Here's how:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If you can enter a bank deposit for multiple rows without errors, go back to your regular browsing history and clear its cache. It will remove the webpage data that is causing the error.
I've also added this resource to help you with the reconciliation process so they always match your bank and credit card statements.: Reconcile an account in QuickBooks Online.
If you have further questions about bank deposits or any other concerns with QuickBooks Online, please feel free to ask. I'm here to help you find a solution. Take care and stay safe.
