Error 323

Hi there, @squarepeg.

Thanks for joining the Community today. I'm here to help you get past the error that you received so you can get back to business. 

These errors usually occur when QuickBooks finds an issue with your data. To get this sorted out you can try running the verify and rebuild process. Verifying the data identifies data issues within a company file while rebuilding it resolves data integrity issues.

Here's how: 

1. Go to the File menu.
2. Select on Utilities.
3.  Click on Rebuild Data.
4. On the QuickBooks Information window, select OK. Follow the prompts to save a backup. 
5. Select OK when you see Rebuild has completed.

Once done, you can proceed with verifying your data:

1. Go to the File menu.
2. Select on Utilities.
3.  Click on Verify Data.
4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.

For more details about this process, please check out this article: Resolve data damage on your company file.

If the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools like screen sharing that can verify what's causing the issue.

To do that: 

1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop.
3. Select the issue or topic.
4. Click the Green Phone button to get the support number.

This should get you on track.

Please let me know how it goes. I'll be around if you need additional assistance. Have a good one!

Hi

I need help with error 322 and 323.  It keeps asking me to rebuild data.  These are all old transactions. So that I can create a back up.

Good day, Rick. We understand the importance of maintaining accurate records of your transactions. We're here to help you solve the errors 322 and 323 and back up your data.

Before we proceed, can you confirm if you've already performed the troubleshooting steps for verifying and rebuilding data? If not, I'd recommend following the suggestions shared by my colleague above. This will help determine the cause of the errors and potentially fix them.

If you're still encountering the same issues, I recommend utilizing QuickBooks Tool Hub to resolve the problem. For the best experience, we suggest using Tool Hub on Windows 10, 64-bit.

Here are the steps:
 

1. Close QuickBooks.
2. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, follow the Step Two section (Use the tools in the QuickBooks Tool Hub) of this article to proceed with the troubleshooting: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

For additional reference in fixing errors, check out this resource: Repair your QuickBooks Desktop for Windows.

Your satisfaction is our priority, and we're committed to helping you maintain a smooth QuickBooks experience, Rick. If you encounter other errors or have further concerns about backing up your company file, don't hesitate to post them in the thread. We're here to help.

@RickP2024 

Which QB Desktop year version do you run?